Shipping & Return Policy
SHIPPING POLICY
We offer free standard shipping to the US on all orders.
For some remote areas such as Hawaii, we will charge partial shipping fees based on the product's weight.
All US orders are shipped using USPS or UPS or Amazon Logistics. International shipping options may vary depending on foreign policies/regulations.
After your order is placed, we do our best to have it ready to ship within 1-3 business days(excluding weekends and holidays) with a tracking number provided. The package will arrive at your receiving address within 3-5 days.
RETURN POLICY
For purchases made through the official Camojojo website, we accept return requests within 30 days of placing your order.
If the return is due to a defective product, shipping damage, an incorrect item, or an error on our part, Camojojo will cover the return shipping costs.
For returns due to personal reasons, customers are responsible for return shipping costs, including:
- Change of mind
- Ordering the wrong product
- No longer needing the product
- Personal preference
Original shipping charges are generally non-refundable unless the return results from an error on our part or otherwise required by applicable law.
To request a return or refund, please contact us at support@camojojo.com for assistance and return instructions.
EXCHANGE POLICY
If you discover any quality or functionality issues with the product after receiving it, please contact our support team to explain the specific problem. We will replace the product with a new one based on the actual situation. You will be responsible for the shipping cost when returning the problematic product to the designated address. However, we will provide free shipping for the replacement product. Thank you!
Please note: Since the address of our delivery warehouse is different from that of the return warehouse, if you return the package without our consent, we will not agree to refund processing, please understand the return policy, thank you!
When returning your item, please pack your received products and order information completely and send them back to us. If you have any questions, please contact our customer service team, thank you!
HOW TO CHECK MY ORDER?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 7 days of receiving your shipping confirmation email, please contact us using the information below with your name and order number, and we will look into it for you:
Contact us by 888-533-1006 or support@camojojo.com.
Note: Peak season order processing times may fluctuate depending on order volume. Out of stock or items on backorder will be communicated to the consumer in the most timely manner possible.
