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Warranty Information
Warranty Coverage:  Camojojo products and accessories are guaranteed against manufacturing defects for two (2) year from the original date of purchase. Our warranties cover manufacturer’s defects as determined upon testing at the sole discretion of Camojojo. If the product is determined to be defective, Camojojo will replace the product. If a same model replacement is not available, we will substitute with the closest equivalent model. This excludes any sale or refurbished items.
 
Warranty Disclaimer: Our warranties do not cover any failures or defects caused by one or more of the following: incorrect installations, abuse, alterations or modifications not performed by Camojojo, poor handling, misuse, accidents, improper packaging, abnormal use, insects, wildlife damage, incidental physical damage, shock, power failures/surges, lightning or weather-related conditions. Warranty does not apply to any product or part thereof where the original serial number has been altered, modified, defaced or removed. Warranty does not cover damage or loss as a result of transportation of the products.
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Warranty Instructions
Warranty Instructions
WARRANTY REPAIR & REPLACEMENT SERVICE INSTRUCTIONS
Camojojo will replace your product or part free of charge if your product or part has a manufacturing defect that is covered by the warranty below. If you are asked to send your item to Camojojo for warranty replacement, you will be responsible for the cost of shipping. In return, Camojojo guarantees speedy service and will incur the cost to ship the replacement item back to you within the Continental United States.  Replacements are warrantied for the remainder of the original warranty period.

International customers may be subject to duties, fees, and taxes assessed to any returns - whether in or out of warranty - as imposed by their home country. Camojojo has no control over these charges and must comply with the laws of the countries that we service. We appreciate your understanding in this matter.

The following steps are required to submit a return request:
1. Before sending anything to Camojojo, please contact our Customer Support Team at support@camojojo.com or (888) 533-1006. We are often able to solve the problem quickly via email.
2. If our Customer Support Team determines that your problem qualifies under warranty coverage, they will send you an e-mail with an RMA (Return Merchandise Authorization) form. Make sure to fill this form out completely.
3. Prepare a package to return to Camojojo. Most often you will only need to send your camera. Any accessories received by Camojojo cannot be returned.
4. It is recommended that you ship your package in a traceable manner. If we do not have a record of receiving your product, you will be asked to provide tracking details. Camojojo will not be responsible for any products that we do not have a record of receiving.
5. Please include your copy of the receipt(If you buy on website, you will receive a order confirmation email), a clearly written explanation of the problem, and your RMA form. If you are asked to send in your device, please include a COPY of the receipt and keep the original for your records.
6. Write your RMA number on the outside of the box and send to Camojojo.